Privacy Policy

Privacy Policy

About This Privacy Policy

Scope

National Utility Service is a trading name of Intelling Group. Registered business address : Southmoor House, Southmoor Road, Manchester, M23 9XD

This Privacy Policy describes how National Utility Service (part of the Intelling Group) collects, uses, maintains, and shares information collected from users (“Users”) of our broadband, mobile, energy, and insurance switching services (“Services”).

When we talk about our “services”, we mean all of the websites, apps, products, and services we provide through our brand(s) and by other means.

We may provide further disclosures for some services, and these should be read in addition to this notice.

Our services may contain links to external sites. We do not control these sites and encourage you to read their privacy notices.

Lawful Basis for Processing

We only process your personal data when we have a lawful basis, including:

Consent: You have given clear consent by opting in.

Contract: We may also process your data when it is necessary to perform a contract with you, to comply with a legal obligation, or to protect your vital interests.

Legitimate Interest: You have engaged with our content or services in a way that indicates interest, and we use your data in ways you would reasonably expect

What personal data do we collect?

When you use our services, we collect data. You give us data when using our services (such as your name or email address), and some data we collect automatically.

We collect only the data necessary for specific purposes that the law allows.

Data you provide to us.

To use our services, you must share some of your data with us. For example, you may provide data to enter into a contract or competition, to use our services, purchase a product, to make a complaint, or ask for help. Typically, you might share things like:

  • Name
  • Date of Birth
  • Email address
  • Residential address
  • Billing address
  • Phone number
  • Payment details
  • Car registration number
  • Driving licence

Where you provide us data, you do so on your own behalf, or were providing us with someone else’s data, that you have their consent to do so.

We may need certain sensitive data to provide some services (like health data). When we need to use your sensitive data, we may need to ask for your consent. If you do not consent to this use, you may not be able to use that service.

You may also choose to share other data with us, such as comments, interests, likes and dislikes, and survey answers.

Data we collect about you.

When you use our services, we collect some data automatically. The data we collect will depend on the service you use, but it includes things like:

  • Cookies and other online IDs
  • Website visit length, clicks, page views, and other actions
  • Device and browser data
  • Emails from us you have opened and / or clicked

Data we get from others.

If you use other Intelling Ltd services, we may get data about that use.

We work with third parties, who help us provide and market the services we offer. Some of these provide us with the data we need to operate our services (for example, we may obtain data about your credit status, estimated energy use, or likely interests).

Where our services allow you to look up data (for example, using a postcode to get property information), you may only use the service if all parties whose data you are searching agree. If you do not have this consent then you must not use the service.

 

How do we use your data?

We use data for purposes connected with serving you and operating our business.

Depending on your use of our services and the choices you make, we will use your data for the following.

Providing our services and carrying out your requests.

When providing our Services we may use your data (as applicable):

  • To check your identity and eligibility for our services.
  • To register and secure your account.
  • To help you find our best pricing and products.
  • To direct you to the websites of our partners.
  • To process transactions between you and us, or our partners.
  • To track sales and get paid by our partners.
  • To keep your data updated.
  • To ask for the cancellation of your products with third parties (where possible), when you have asked us to.
  • To provide customer service and support.
  • To enable you to use social sharing tools.
  • To complete data rights requests you have made.

Improving and promoting the services of us and others.

To help improve and promote our services, and the services of our partners, we may use your data:

  • To carry out analysis and market research.
  • To help present our services clearly and in the most effective way.
  • To run competitions, incentives, and surveys.
  • To help us and our partners create better products for you.
  • To process any rewards we may offer to you.
  • To send updates and service messages about your products and services.
  • To let you know about our services and promotions by email, social media (e.g., Facebook), SMS, and using push notifications (where you agree).
  • To let you know about other Intelling services.
  • To build, train, and augment models which help us understand your likely interests and those of others.
  • To target advertising to you, on this and other websites, based on data we have collected or created.
  • To help us understand if and how our and others marketing works.

We do not routinely collect or process sensitive data, where this occurs we will take appropriate precautions with this data, including asking for your explicit consent to process any such sensitive data.

We will only use your personal data for the purposes for which we collected it and as you would reasonably expect your data to be processed and only where there is a lawful basis for such processing. Here are some examples of how your data is processed.

When you provide your details to us

Types of data collected: Identity, Contact, Personal Information

Lawful basis of processing: Performance of a contract with you, with your consent, and/or in our legitimate interest of the interests of a third-party

To process and deliver the services you request including managing payments, fees, and charges, and to collect and recover money owed to us

Types of data collected: Identity, Contact, Financial, Transaction, Marketing & Communications

Lawful basis of processing: Performance of a contract with you and Necessary for our legitimate interests to recover debts owed to us

To manage our ongoing relationship with you which will include notifying you about other products and services, changes to our terms or privacy policy, to maintain our records

Types of data collected: Identity, Contact, Profile, Marketing & Communications

Lawful basis of processing: Performance of a contract with you, Necessary to comply with a legal obligation and Necessary for our legitimate interests to keep our records updated and to study how customers use our services, with your consent

To administer, protect our business and our site (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)

Types of data collected: Identity, Contact, Technical

Lawful basis of processing: Necessary for our legitimate interests for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise, Necessary to comply with a legal obligation, with your consent

To deliver relevant content and advertisements to you and measure and understand the effectiveness of our advertising

Types of data collected: Identity, Contact, Profile, Usage, Marketing & Communication, Technical

Lawful basis of processing: Necessary for our legitimate interests to study how customers use our services, to develop them, to grow our business and to inform our marketing strategy

To use data analytics to improve our website, services, marketing, customer relationships and experiences

Types of data collected: Technical, Usage

Lawful basis of processing: Necessary for our legitimate interests to define types of customers for our services, to keep our site updated and relevant, to develop our business and to inform our marketing strategy

To make suggestions and recommendations to you about products and services that may be of interest to you

Types of data collected: Identity, Contact, Technical, Usage, Profile

Lawful basis of processing: Necessary for our legitimate interests to develop our services and grow our business

To operate our Marketing company and provide our services to our Business Partners

Types of data collected: Identity, Contact, Financial, Lifestyle, Professional, Technical, Other information as required

Lawful basis of processing: Necessary for our legitimate interests and the legitimate interests of our clients to develop services and grow our businesses

To create custom and lookalike/similar audiences

Lawful basis of processing:

In accordance with your preferences, we may also use your personal information to provide you with information about services and promotions that may be of interest to you. This includes any of the following:

  • Information that you provide when completing an online form, application, or send your details to us
  • Information relating to any use you make of our services, including any other transaction details (including your address, telephone number and financial details)
  • Technical information we collect about you including cookies and information about your visit to our sites, apps, and other properties.
  • Information we collect about you from other sources such as directories, social media, third-party databases, and other companies
  • Data we receive will be used for the purposes it was provided, including:
    • To respond to queries about our services
    • To provide you with information about related products and services we believe you will be interested in
    • For our Business Partners to send you offers, promotions, information or other content we think you will be interested in
    • To operate and grow our business
    • In relation to our Business Partners, data we receive could also be used by us to run our business, including:
      • To carry out our obligations arising from any contracts entered into between our Business Partners and us including the provision of services, and to respond to queries regarding those contracts
      • To manage and administer the relationships between our Business Partners and us
      • Develop and maintain our websites, apps, and other services
      • To obtain feedback about our services

Your Agreement

By visiting our website, responding to our advertisements, submitting your personal data on our website, app or other property or as required to provide services to you, you are confirming your agreement for your data to be used in accordance with this Privacy Policy.

You will be able to change your preferences at any time as described in the section below – how to opt out.

Who do we share your data with?

  • Service providers who provide IT and system administration services
  • Google – Google Analytics [Privacy Policy – https://policies.google.com/privacy?hl=en
  • Hotjar – To record information about visitors to our website and their journey
  • Third parties to whom we sell, transfer, or merge parts of our business or our assets
  • Third parties as required to run our business and provide our services to our Business Partners
  • Our Business Partners, and other third-parties, who we identify when we collect your details or when you submit your information and give us consent to share your details with these companies
  • Other software and service providers we use to provide our services
  • We may share your data with our partners who will contact you to offer their services

      Energy

  •     British Gas – You can find more details about how British Gas will use your 

data here https://www.britishgas.co.uk/legal-compliance/privacy-policy.html

 

 

Broadband

 

How do we store your personal data?

We follow best practices to secure your data, and we only keep it when the law allows, and it is needed for the purposes it was collected. The periods we keep it for vary based on the type of data and the services you have used. However, we normally keep it while you are a customer or for up to 6 years from use of our services (or 7 years where we act as a broker for insurance). If necessary, we may retain data longer where such data is required for the resolution of a dispute.

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to find out more about how the processing for the new purpose is compatible with the original purpose, please email us. If we need to use your personal data for a purpose unrelated to the purpose for which we collected the data, we will notify you and we will explain the legal ground of processing.

We may be legally obliged to disclose your personal information without your knowledge to the extent that we are required to do so by law; in connection with any ongoing or prospective legal proceedings; in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk); to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

Your data will be stored within the UK but maybe accessed by our call centres outside the UK and EU. We take the security of your data very seriously and all data is encrypted by 256 bit encryption software.

We may use automated decision making when processing your data.

Data Subject Rights

Your data rights.

You have data rights which are granted to you under data protection law which you can exercise at any time. We manage all rights requests raised to us as the law requires. This means there may be legal reasons why we cannot complete all requests.

Right to withdraw consent: Where you have given us consent to use your data, you may withdraw this at any time. For instance, you can ask us to stop using your data for email marketing by using the opt-out link in any marketing email we send you, or use our cookie preference centre to reject non-essential cookies

Right to delete: You can ask us to delete the data we have about you. We must comply with this request, unless using your data is necessary:

  • to exercise the right of freedom of expression and information;
  • to comply with a legal, regulatory, or contractual obligation which requires the use or retention of your data under UK law; or
  • to exercise or defend legal claims.

Right to update: Although we make efforts to keep it correct, based on the latest data available to us, you can ask us to amend data that is incorrect or is not complete.

Right to limit data use: In some situations, you can ask us to limit the use of your data.

Right to portability: You can ask to share your data with another party when we use it because you have given us consent or when your data is used for the performance of a contract, and sharing your data does not affect the rights of others.

Right to object: You can object to our use of your data, when we use it based on our legitimate interests or those of a third party. If this happens, we will not use your data, unless we can show legitimate reasons and an overriding interest for its use, or for the exercise or defence of legal claims.

Right of access: You may ask us to give you a copy of the data that we hold about you. We will give you a copy of your data if you request it, once we have checked your identity (ID checks will vary based on the data we hold about you).

Right to complain: You can file a complaint with the ICO (Information Commissioner’s Office), the United Kingdom’s data protection authority. However, we’d prefer it if you first contact us to try and let us try to solve your problem – you can find our contact details below.

Our Data Protection Officer for National Utility Service is XXX.

We have one month to complete a rights request, which can be increased for certain reasons where the law allows. If you want to use one of your data rights, please email us at  customercare@intelling.co.uk and SAR@intelling.co.uk  or contact us using the address below.

Data Protection Officer = Craig Winnard

Cookies

Cookies are small text files and are widely used when you visit websites. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used.

This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

What do we use cookies for?

Essential cookies

These cookies are needed to provide the content, product or service you have asked for. We use essential cookies for the following purposes:

Making sure that what you’ve added to your basket is still there when you get to the checkout.

Make sure our website is working properly

Remembering if you’ve been to the site or app before..

Performance cookies

We use cookies to help improve our products.  For example:

To keep track of what pages, content and links are popular and which ones don’t get used.

To see how users navigate through our sites and apps, when error messages appear and what caused them.

To see how effective our adverts are.

The information collected using these cookies is grouped with the information from everyone else so we can see overall patterns rather than individual activity.  When given the option, we recommend you turn on cookies used for these purposes.

 Advertising & marketing cookies

In addition, cookies are used for advertising and marketing purposes. These cookies are used to identify your interests by understanding how you interact with our sites and apps and your web browsing activity.  We do this so that we and our trusted partners can:

Tailor the advertising you see on our and third-party sites and apps to your interests (this is known as online behavioural advertising) whilst limiting the number of times you see the same advert.

Link to social networks who may use the information to target advertising to you on their platforms.

Tailor the advertising you see on our and third-party sites and apps for our own Sky products.

Measure the effectiveness of adverts and content you’re shown, including where and how often they’re shown and any action you took in relation to them.

If you don’t turn these cookies on when given the option you will still see the same amount of advertising and marketing, but it is less likely to be of interest to you.. 

Contacting National Utility Service

If you have any queries or comments about this privacy and cookies notice, please contact Intelling via customercare@intelling.co.uk.

Changes to this notice

We will occasionally update our privacy and cookies notice. We will post a notice of any material changes on our website prior to implementing the changes, and, where appropriate, notify you using any of the contact details we hold for you for this purpose. This may include phone, SMS, e-mail, post or interactive social media. We encourage you to periodically review our notice to be informed of how we use your information.

This privacy and cookies notice was last updated 11th of April 2025

About National Utility Service

National Utility Service is a free utilities comparison site, designed to help you save money on your energy, water and broadband bills.